How we handle your information
We keep this simple: we only collect what we need to process your order and speak to you about it. This policy explains what we gather, why, and the rights you have under UK GDPR.
Who we are
Glowsora ("we", "us", "our") operates the website glowsora.shop and sells the Glowsora food supplement. Our registered contact address is Unit 57 Bernard St, London WC1N 1BS, United Kingdom. For any privacy matter you can reach us at [email protected] or on +44 20 7833 6066. For the purposes of UK data protection law, we are the data controller for the personal information described here.
What we collect
When you complete our order form, we collect only:
- Your full name
- Your telephone number
We deliberately do not ask for an email address at the order stage. If you contact us directly by email or phone, we will also process the information you choose to share in that message.
Our website may store limited technical information through cookies, as described in our Cookie Policy.
Why we use it and our legal basis
- To process and confirm your order — so we can call you back and arrange your purchase. Legal basis: taking steps at your request prior to entering into a contract, and performance of that contract.
- To respond to your enquiries — where you contact us directly. Legal basis: our legitimate interest in answering you.
- To meet legal obligations — for example, keeping records required by law. Legal basis: legal obligation.
How long we keep it
We keep order-related information only for as long as necessary to fulfil your order and to comply with our legal and accounting obligations, after which it is securely deleted.
Who we share it with
We do not sell your personal information. We may share it with trusted service providers who help us operate our business (for example, order handling or telephone services), and only where they are bound to protect it. We may also disclose information where required by law.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to data portability. To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Keeping your data secure
We apply appropriate technical and organisational measures to protect the limited information we hold against loss, misuse or unauthorised access. No method of transmission is completely secure, but we take reasonable steps to safeguard your details.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.